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THE INSTITUTE OF BANKERS, BANGLADESH (IBB)
Banking Diploma Examination, November, 2017
JAIBB
Organization and Management (OM)
Time—3 hours
Full marks—100
Pass marks—50
[N.B. Answer any five questions.]
(a) “Management is universal social process.”—Explain.
(b) Why management is called the science of attaining efficiency?
(c) Explain the “Management role theory” in developing management.
2. (a) Define objectives.
(b) State the methods of setting objectives.
(c) Is goal a plan?
(d) How does a decision tree help a manager to take decision?
3. (a) Explain operational planning.
(b) How we can acquire flexibility in planning?
(c) What are the bases on which a bank manager take decision?
4. (a) Indicate the differences between recruitment and selection.
(7) Show the types or classifications of interview.
(c) State the important aspects of the system approach to staffing.
5. (a) Discuss the factors affecting the determination of wages.
(b) Why incentive plan do not work?
(c) How strategy are prepared by using SWOT matrix?
6. (a) Define organizational behaviour and state its importance.
(b) What are the goals of organizational behaviour?
(c) What are the factors influencing organizational behaviour?
7. (a) What Is business environment?
(b) Explain the reason of considering internal environment in business.
(C) To what extent political environment is important to the development of a country and why?
(b) Explain the reason of considering internal environment in business.
(C) To what extent political environment is important to the development of a country and why?
8. (a) What do you mean by organizational conflict?
(b) What are the sources of conflicts?
(c) Discuss the different types of conflict management styles.
9. (a) What is motivation? Discuss its importance in management.
(b) Compare and contrast the MASLOW’S and HERZBERG’S theories of motivation.
(c) To What extent and how is money an effective motivator?
10. Write short notes on any four of the following:— 5
(a) McGregor’s theory X and Y;
(b) Job analysis;
(c) Communication process;
(d) Unity of direction;
(e) Co-ordination;
(f) Frustration.
Ka Set
THE Institute OF BANKERS, BANGLADESH (IBB)
Banking Diploma Examination, July, 2018
JAIBB
Organization & Management (OM)
Time—3 hours
Full Marks—100
Pass mark—50
[N.B.—The figures in the right margin indicate full marks. Answer any five questions.]
1. (a) What is meant by organizational behavior? ‘“
(b) What are the features of organizational behavior? ,
(c) Explain the ways of managing diversity in the workplace.
2. (a) What is meant by e-commerce? State its features,
(b) What is meant by on-line banking? State its merit and demerits.
(c) What threats are now being faced by the commercial bank in using IT technology? Discuss.
3. (a) What is optimum span of supervision?
(b) Discuss the factors to be considered in determining optimum span of supervision.
(c) Describe the ways of relieving an overburdened executive.
4. (a) Discuss the required qualities of a successful leader .
(b) Describe the different patterns of leadership. .‘
(c) State the contingency theory of leadership.
5. (a) What is job satisfaction?
(b) Describe the influencing factors of job satisfaction.
(c) “A happy employee is a productive employee”—Explain.
6. (a) Compare among strategic plan, tactical plan and operational plan.
(b) Distinguish between line and staff relationship.
(c) Make differences between delegation of authority and decentralization.
7. (a) Define ethics and business ethics
(b) Explain ethical guideline for managers
(c) Discuss the ways of ethical management.
8. (a) “The ultimate result of motivation is satisfaction”— Explain.
(b) Discus the relationship between motivation and morale.
(c) Describe the expectancy theory of motivation.
9. (a) What is grievances? ‘
(b) Describe the procedure of grievance handling.
(c) Discuss the way of removing grievances.
10. Write short notes on any four of the following—
(a) Job Analysis;
(b) Scalar chain;
(c) Standing plan;
(d) Strategic Business Unit (SBU);
(e) Gantt Chart;
(f) VisIon-21.
THE INSTITUTE OF BANKERS, BANGLADESH (IBB)
Banking Diploma Examination, June 2015
______
JAIBB
Organization & Management (OM)
Time: 3 hours
Full Marks: 100
Pass Marks: 50
[NB: The figures in the right margin indicate full marks. Answer any five questions. ]
1. (a) 'Management means different things to different people' -- Discuss. 6
(b) What are the functions and objectives of management? 7
(c) To what extent management principles can be considered as universal? 7
2. (a) Define organizational behaviour. 4(b) What are the functions and objectives of management? 7
(c) To what extent management principles can be considered as universal? 7
(b) State the essential elements of organizational behaviour. 8
(c) ' We are born in organization, live in organization and also die in organization.' Explain the statement in the light of the pervasiveness of organization. 8
3. (a) Define training. 4
(b) Describe the various methods of internal and external training for manager development. 8
(c) Discuss the importance of training evaluation. What factors should you consider while evaluating a training program? 8
4. (a) 'Conflict is a part of organizational life and may occur within the individual, between individuals, between the individual and the group, and between groups. -- Discuss. 8
(b) What are the sources of confilicts? 6
(c) Mention the ways of managing conflicts in an organization. 6
5. (a) What is meant by span of supervision? 5
(b) Discuss the factors determining the optimum span of souupervision. 5
(c) What is the theory of Graicunas? What are its practical value? 10
6. (a) Discuss the importance of motivation in management. 5
(b) Describe Hersberg's hygiene theory. 8
(c) Discuss the nonfinancial ways of motivation. 7
7. (a) What is staffing? 5
(b) Explain the functions of personnel management in regard to recruitment, selection an pacement. 10
(c) On what factors does job-satisfaction of emplyees depend? 5
8. (a) 'Management is coordination'- Explain. 6
(b) Discuss the relations of coor with other mana functions. 8
(c) Make differences between direction and coordination. 6
9. (a) What is meant by goal of organization? 5
(b) What are the key elements would you consider to set the effective goal in your
organization? 10
(c) Mention the benefits of goal. 5
10. Write short notes on any four of the following:- 5x4 = 20
(a) Information technology;
(b) Critical Path Method;
(c) E-Commerce and M-Commerce;
(d) Just in teme;
(e) Outsourcing;
(f) Green Banking;
(g) Standing Plans.
